User Interface

One compelling reason for backups is to survive computer disasters. When your hard disk dies, or your computer fails permanently, or... it's important to get your data back. DDP Endpoint Recovery makes that simple.

Recover your User Name

After months of autologging in you may forget your user name. It is shown on the masthead after logging in. If you've forgotten it, browse to this folder: %programdata%\dell\Endpoint Recovery\Users. In this folder you'll find one folder per user named as the user name (plus one folder named KeyRing).

Login Password Recovery

One disaster is that you forget your password. Make sure that you use a password hint that helps you remember your password. When you try to login to Endpoint Recovery if you get the password wrong it will echo your hint back.

Computer Migration

If you want to move all of your backed up data to a new computer do a set of steps like the hard drive failure. Note that DDP | ER destination repositories are self-contained. You can copy the destination folder contents to a new hard drive to attach it on a different computer.

To set up DDP | ER on your new computer:

install Endpoint Recovery
create your user(s) and a default blank destination in the DDPER startup wizard
delete the new default destination
On the Destination page attach your existing backup destinations. If you've never created a data password use your original login password. The password hint can be found in the .key file in the Destination path and it will be told to you on a failed attach.
Go to the restore page and pick your 'new' destination. If everything worked you should see a file tree on the restore page.
Create whatever backup policies you want.

Local Hard Drive Failure

So your hard drive crashed and the Endpoint Recovery program is gone. Unfortunately all of the historical reporting data is now gone but your backed up data is fine.

To get your data and settings back:

Reinstall DDP Endpoint Recovery
Create a user(s) and a default blank destination in the DDPER startup wizard. Make the destination anywhere since it is deleted in the next step.
After the startup wizard finishes, delete the new default destination
If you have a backup of your program settings (done in the System Settings page) then go to the System Settings page and restore the backup. This will put your user settings and all backup policies back. This will also attach all of your existing Destinations.
If you do not have a backup of your program settings, then: on the Destination page attach your existing backup destinations. If you've never created a data password use your original login password. Attach will tell your data password hint if you get the password wrong.

Back up Endpoint Recovery program settings

We recommend that you (daily?) back up your endpoint settings to your repository if you want to get them back after a disaster. Assuming you have a Backup of your program settings...

To back up your Endpoint Recovery Settings

Go to the System Settings page and select the Backup button near the bottom. Save the file somewhere that you will back it up.

More Information

The DDPER policies live in ProgramData\Endpoint\Policies as XML files.

The DDPER configuration settings are saved in

ProgramData\Endpoint\Endpoint.conf for the main configuration file
ProgramData\Endpoint\Users as conf files for each user
Two registry sections (Hkey-local-machine and hkey-current-user) that are saved as part of the support bundle. You don't need these to get your policies back.