Overview

Best Practices

User Interface

Using the Dashboard

Destination Details

Backup Details

Restore Options

System State Backup

Account Settings

System Settings

Network Servers

Email Settings

Users

Advanced Settings

Network Servers

Detailed Explanations

Common Email Servers

Continuous Data Protection

Disaster Recovery

Regular Expressions

Shadow Copy

Technical FAQ

Alerts FAQ

Account Settings

Username

This is set when the user is created. Generally use your windows login name for convenience. There's no reason to change your name.

Password

The Password is never stored by us, except for automatic login by the user interface. Please keep a copy of it.

Data Password

The current data password is used as the encryption key for any new destinations you create.

Email

When an alert is generated for a failed job or full destination, it is sent to this email.

Twitter

When an alert is generated for a failed job or full destination, a direct message is sent to this twitter account. You must follow the EndpointService twitter application account in order to receive a direct message alert.

Account Type

We support Administrators (who can see and edit everything) and Users (who can only see and edit their own jobs and policies). Users only see one Settings page - the Account page.

Language

Select a language for the user interface.

Alerts

DDPER supports sending you alerts (by email or Twitter) when something fails. Some alerts are sent immediately (when a backup fails or a destination is unavailable for a backup or a destination fills up). Some alerts are sent during the Alert Monitor Job run (at midnight, traditionally) after backups have not happened for a specific number of days.

In general, alerts don't have much information. They are intended to tell you that something happened and then you'll need to run the User Interface for more information.