DDP|ER Account Settings

DDPER supports sending you alerts (by email or Twitter) when something fails. Some alerts are sent immediately (when a backup fails or a destination is unavailable for a backup or a destination fills up). Some alerts are sent during the Alert Monitor Job run (at midnight, traditionally) after backups have not happened for a specific number of days.

In general, alerts don't have much information. They are intended to tell you that something happened and then you'll need to run the User Interface for more information.

Send Alerts Using

Select how (or if) you receive alerts. To receive email alerts the account must have a valid email address. To receive twitter messages the account must have a valid twitter account name that follows EndpointService.

Send Status Updates

A summary of success/failure is sent every few days, as specified. This is sent by the Alert Monitor job that runs at midnight.

Send Critical Alert

If a number of days go by without a backup this alert is sent. This is sent by the Alert Monitor job that runs at midnight.

Send Warning Alert

If a number of (usually fewer) days go by without a backup this alert is sent. This is sent by the Alert Monitor job.

Send Alert For

Space available	When a disk drive fills up (or a destination approaches its quota) this alert is sent. No more than once a day.
Backup Failure	When a backup fails this alert is sent. No more than once a policy/destination pair per day.
Destination Unavailable	If a backup starts and then fails due to a destination unavailable this is sent. No more than one per destination per day.
Destination Unavailable	If a backup operation waits for more than 2 hours this alert is sent. No more than one per destination per day.

For more information please go to the Dell Technical Support page.

How to get an Update

If you receive an alert indicating that updates are available, the easiest way to get that update is to run the user interface (GUI) and select Check for Updates in the Gear menu in the masthead. This will bring up a dialog box showing the latest update version and allowing you to read the ChangeLog or just download and install the update.